BDO welcomes HMRC’s u-turn on helpline services
BDO welcomes HMRC’s u-turn on helpline services
Commenting on HMRC’s decision to u-turn on its plan to close helpline services, Dawn Register, Head of Tax Dispute Resolution at BDO said:
“We welcome HMRC’s decision to halt its proposed helpline changes. We have always been clear that digital innovations offer real benefits to taxpayers but these must be introduced at the right pace.
“Currently, HMRC’s online systems aren’t foolproof and people often need to follow up with a call. Cutting off helplines at this stage was never going to be a good idea as it would have made it harder for taxpayers to be compliant.
“Most online service providers offer some form of helpline facility – particularly where the issues are complex. It’s hard to envisage a time when tax is so simple and HMRC’s online systems work so well that human helplines will no longer be needed.”
ENDS
Accountancy and business advisory firm BDO LLP provides integrated advice and solutions to help businesses navigate a changing world.
The organisations we work with are Britain’s economic engine –entrepreneurially-spirited, high-growth businesses that fuel the economy.
We understand the ambitions and entrepreneurial mindset of those we work with and have the global reach, integrity and expertise to help people and businesses succeed.
BDO LLP
BDO LLP operates in 18 offices across the UK, employing 7,500 people offering tax, audit and assurance, and a range of advisory services. BDO LLP is the UK member firm of the BDO international network.
BDO’s global network
The BDO global network provides business advisory services in 164 countries and territories, with 111,300 people working out of 1,803 offices worldwide. It has revenues of US$12.8bn.
Email: frank.x.shepherd@bdo.co.uk
Tel: 07812 463601
“We welcome HMRC’s decision to halt its proposed helpline changes. We have always been clear that digital innovations offer real benefits to taxpayers but these must be introduced at the right pace.
“Currently, HMRC’s online systems aren’t foolproof and people often need to follow up with a call. Cutting off helplines at this stage was never going to be a good idea as it would have made it harder for taxpayers to be compliant.
“Most online service providers offer some form of helpline facility – particularly where the issues are complex. It’s hard to envisage a time when tax is so simple and HMRC’s online systems work so well that human helplines will no longer be needed.”
ENDS
Note to editors
About BDOAccountancy and business advisory firm BDO LLP provides integrated advice and solutions to help businesses navigate a changing world.
The organisations we work with are Britain’s economic engine –entrepreneurially-spirited, high-growth businesses that fuel the economy.
We understand the ambitions and entrepreneurial mindset of those we work with and have the global reach, integrity and expertise to help people and businesses succeed.
BDO LLP
BDO LLP operates in 18 offices across the UK, employing 7,500 people offering tax, audit and assurance, and a range of advisory services. BDO LLP is the UK member firm of the BDO international network.
BDO’s global network
The BDO global network provides business advisory services in 164 countries and territories, with 111,300 people working out of 1,803 offices worldwide. It has revenues of US$12.8bn.
Contacts
Frank ShepherdEmail: frank.x.shepherd@bdo.co.uk
Tel: 07812 463601